Flow Society Inc. values its customers and respects their privacy. This Privacy and Usage Policy applies to personal information that we collect about you through our website and our mobile application (collectively the "website"). This information is used to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold to any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order. This Privacy and Usage Policy only covers information collected on the website, and does not cover any information collected offline by Flow Society, including information collected at our stores.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use certain of that information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears on this policy.
Information We Collect and How We Use It
We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:
My Account – You have the opportunity to create a personal shopping account with Flow Society, which allows you to shop faster and easier. Using a user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Flow Society to store your name and email address. Should you elect to do so, you may also include in your “My Account” your telephone number, payment card information, and shipping and billing addresses. If you choose to include such additional information then you are also authorizing Flow Society to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. If you ever use a public computer to visit the “My Account” section of our website we strongly encourage you to log out at the conclusion of your session. By doing so, although your information will still be stored with us, it will not be accessible to anyone else from that computer.
Shopping - Through this website, you will be able to purchase Flow Society products and gift cards. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the Flow Society email list, we may use your contact information to communicate with you about our products, services and promotions.
Purchases - When you place an order, you will be asked to provide your credit card information. Flow Society does not store your credit card information unless you choose to include it in your “My Account” (see above).
Email List - When you create an account with Flow Society, you will be given the option to be added to the Flow Society subscribers list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time by clicking “Unsubscribe.”
Customer Service - When you place an order, you will be asked to provide your credit card information. Flow Society does not store your credit card information unless you choose to include it in your “My Account” (see above).
Electronic Newsletters - You may be able to sign up on this site to receive electronic newsletters and promotional emails from Flow Society. To sign up we may ask for information such as your name, email address, mailing address, telephone number, gender, age, and email preferences. This can be found under “Subscribe.”
Email to a Friend - You may be able to share certain content from this website with your friends. We will not include any other advertisements within the message sent your friends.
In order to do so, we may ask for information such as your name, email address, zip code and telephone number.
Information We Collect By Automated Means Use of Your Personal Information The use the information we collect from our customers for various purposes, including:
Process transactions upon their request
Send communications about our products, services and promotions
Improve our stores, website, customers shopping experience and quality of service
Prevent and detect fraud and abuse
Process information or claims in connection with incidents at our stores
Enable our service providers to perform certain activities on our behalf
Comply with our legal obligations, policies and procedures and for internal administrative and analytics purposes.
Others with Whom We May Share Your Information Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone and (g) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this website or the public.
Flow Society goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
Flow Society.com is not meant for children, and we do not collect any personally information from children under the age of thirteen. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old. We will remove from our files any personally identifiable information of anyone we discover to be under thirteen years old.
Intellectual Property Ownership and Use
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by Flow Society and are protected by U.S. and foreign copyright laws. You may electronically copy and/or print “hard copies” from the website solely for personal, non-commercial purposes related to placing an order or shopping on the website. Any other use of any content included on the website, including linking or framing to this website, are strictly prohibited unless you first obtain our prior written consent.
You may not use any of the Flow Society trademarks or trade dress without our prior written permission. Trademarks or trade dress include the Flow Society name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Flow Society's products, services, and programs. Any other trademarks that appear on our website are the property of their owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates
Except for information necessary to place an order, we do not want you to send to us any confidential or proprietary information through this website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
By visiting our website, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between you and us or any of our affiliates regarding your visit to and use of our website.
Errors and Inaccuracies
We always try to provide complete, accurate, up-to-date information on our website. Unfortunately, despite those efforts human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
However, unfortunately, there are no refunds on personalized items or socks.